By visiting our website and placing an order, you acknowledge and agree to the terms and conditions outlined below. All transactions conducted by Furnicomp Ltd, operating as RTA Furniture, are subject to the following terms and conditions. Any modifications to these terms must be agreed upon in writing by the Director of the Company.
These terms and conditions govern the relationship between you (the customer) and RTA Furniture.
OUR PRODUCTS
All products are delivered flat-packed with a clear instruction manual for easy assembly unless the item is stated as being assembled or not requiring assembly.
PRODUCT INFORMATION
Details, images, and other product information, including assembled sizes and weights, may be subject to change. Our commitment is to maintain accurate and up-to-date information on our website and catalogue.
TRADE DELIVERIES
There is a minimum £600 order value. Our system will assign the appropriate logistics partner based on the order's size and weight. Additional charges may apply to some remote postcodes/areas, which we will discuss upon your application and or after receiving an order.
Goods must be inspected upon delivery, and any damage or shortage must be reported via email within 24 hours of receiving the delivery, supported by photographic or video evidence. Customers are responsible for taking reasonable care of the goods, and failure to return goods in their original cartons and original condition may result in no credit being issued.
DIRECT HOME DELIVERIES
Goods sold by you (the Retailer) fall under distance selling regulations, allowing the Consumer an automatic right to return within 14 days of purchase. This applies to the contract between you, the Retailer, and your Customer. However, this regulation does not cover transactions between you, the Retailer, and RTA Furniture.
Trade account customer are expected to have a route for handling returns from consumers. Whether that be a warehouse, store or storage facility, all communication with consumers regarding returns should be managed by you, the Retailer. We enforce a no-returns policy once goods have been dispatched for a change of mind and all customer service queries in line with this query should be handled by yourselves as the retailer
All deliveries will be confirmed with an email stating the item has been dispatched and a tracking number. Where possible the details of the driver and a mobile number will also be provided.
Unsuccessful deliveries will be chargeable to and you will be invoiced. Any orders that are retuned back to us will be sent to your storage facility and that will also be invoiced to the trade account holder. Orders refused on delivery by your customer will be returned to you via the carrier, and carriage costs will be invoiced to you.
All deliveries require a signature for proof of delivery. Overruling this instruction absolves us of responsibility for lost or stolen goods, with no refund provided.
If the courier cannot deliver within the set date, they will inform the customer of a new delivery date. RTA Furniture is not responsible for any losses, costs, damages, or expenses incurred due to delayed delivery.
Customer rights are transferred upon full payment and order dispatch. Orders cannot be cancelled after dispatch.
PRICES AND PAYMENT
All trade prices on our website exclude VAT, charged at the prevailing UK rate of 20%. For Ireland, no VAT is applicable if the Irish VAT registration number is provided.
Full payment, including VAT and delivery charges, must be made before dispatch.
Credit facilities are granted only when authorized by RTA Furniture, with strict adherence to terms. We reserve the right to suspend or withdraw any credit facility.
Any order paid via a business credit card will only be dispatched once the payment has been fulfilled and cleared to the bank account.
All goods remain the property of Furnicomp LTD trading as RTA Furniture until payment has been received in full.
Missing Items OR Damages
Claims for non-delivery must be made within 7 working days from receipt of the invoice and dispatch notification.
Claims for shortages and damages must be made within 3 days of receiving the delivery.
Upon delivery, customers must examine orders for transportation damages. Damaged packaging may indicate product damage. In such cases, refusal of the order and contact at support@rtafurniture.co.uk within 24 hours, providing the order number and photos of the damage is advised. We will work promptly to resolve the issue.
Orders refused by the customer due to damage, clearly visible on the carrier's website, will be returned, and replacements will be sent at no additional cost.
Parts requests are processed free of charge for you or your customer if the part arrives damaged to your customer. However, if the part was damaged by the customer it will be chargeable to you as the retailer. All parts request will be handled and looked over by our expert assembly and parts team. To order spare parts, please email sales@rtafurniture.co.uk stating the item code, the part number and quantity required. We will then reply confirming availability of the part and lead time.
The specified terms and conditions apply to all transactions at RTA Furniture. Placing an order is considered a purchase of our products, implying acceptance of these terms and conditions. We strongly advise reading and printing a copy of these terms for future reference. Nothing in these terms and conditions is intended to impact the buyer's statutory rights as a consumer.