TRADE DELIVERIES

There is a minimum £600 order value. Our system will assign the appropriate logistics partner based on the order's size and weight. Additional charges may apply to some remote postcodes/areas, which we will discuss upon your application and or after receiving an order.

Goods must be inspected upon delivery, and any damage or shortage must be reported via email within 24 hours of receiving the delivery, supported by photographic or video evidence. Customers are responsible for taking reasonable care of the goods, and failure to return goods in their original cartons and original condition may result in no credit being issued.

DIRECT HOME DELIVERIES

Goods sold by you (the Retailer) fall under distance selling regulations, allowing the Consumer an automatic right to return within 14 days of purchase. This applies to the contract between you, the Retailer, and your Customer. However, this regulation does not cover transactions between you, the Retailer, and RTA Furniture.

Trade account customer are expected to have a route for handling returns from consumers. Whether that be a warehouse, store or storage facility, all communication with consumers regarding returns should be managed by you, the Retailer. We enforce a no-returns policy once goods have been dispatched for a change of mind and all customer service queries in line with this query should be handled by yourselves as the retailer

All deliveries will be confirmed with an email stating the item has been dispatched and a tracking number. Where possible the details of the driver and a mobile number will also be provided.

Unsuccessful deliveries will be chargeable to and you will be invoiced. Any orders that are retuned back to us will be sent to your storage facility and that will also be invoiced to the trade account holder. Orders refused on delivery by your customer will be returned to you via the carrier, and carriage costs will be invoiced to you.

All deliveries require a signature for proof of delivery. Overruling this instruction absolves us of responsibility for lost or stolen goods, with no refund provided.

If the courier cannot deliver within the set date, they will inform the customer of a new delivery date. RTA Furniture is not responsible for any losses, costs, damages, or expenses incurred due to delayed delivery.

Customer rights are transferred upon full payment and order dispatch. Orders cannot be cancelled after dispatch.

Additional Delivery Charges

At RTA Furniture all our items come with Free UK Mainland Delivery. This means that majority of the UK is part of the Free Delivery Zone and whilst we try to absorb any additional delivery charges ourselves this is sometimes not possible. Certain postcodes will require an additional charge to be paid. Please find a list below of postcodes which require an additional payment prior to dispatch. For an exact quote, please call us on 0116 478 2389 or email us at sales@RTAfurniture.co.uk and a member of our team will give you a quote and explain the payment process to you.

Additional Delivery Charge Postcodes:

AB, CA, DD, DG, EH, FK, G, IV, KA, KW, KY, LD, LL, ML, PA, PH, PL, SA, SY, TD, TR, TQ, Isle of Man, Isle of Wight.